Advertising, Media, Arts & Entertainment,Community Services and Development
At BallyCara, we’re not just answering phones or managing bookings—we’re creating meaningful connections that inspire healthy and happy living. As a Customer Relations Officer, you’ll be the first hello, the trusted guide, and the reason people feel welcome from the very first interaction.
Why BallyCara?
When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you.
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
Job Description
About the role
This is a dynamic, people-focused role where no two days are the same. You’ll be the central point of contact for our customers—supporting them across phone, email, and face-to-face interactions.
As the first voice of BallyCara, you’ll play a key role in delivering a positive and professional experience, ensuring every enquiry is handled efficiently and directed to the right team.
What you’ll be doing
Be the first point of contact—handling calls, emails, and walk-ins with professionalism, warmth, and efficiency
Support enquiries and intake processes across multiple service areas
Coordinate bookings and admin support for wellness programs and services
Maintain a welcoming, professional reception environment
Act as a connector—linking customers with the right teams and services
Identify opportunities to improve processes and customer experience
Collaborate across teams to ensure a seamless and consistent service
Represent BallyCara as a true brand ambassador
Desired Skills and Experience
What we’re looking for
You’re someone who thrives on helping others and approaches each interaction with patience, care, and professionalism.
You’ll bring:
Strong customer service and communication skills
A warm, empathetic and solutions-focused approach
Excellent organisation and attention to detail
Confidence using systems and managing multiple tasks
A team-first mindset with the ability to adapt and problem-solve
Experience in aged care or Support at Home is a bonus—but not essential
What you’ll get in return
A purpose-driven role where your work makes a difference
A supportive, collaborative team environment
Opportunities to grow and develop
The chance to be part of a culture built on care, connection, and community
Why this role matters
At BallyCara, every interaction shapes someone’s experience. In this role, you’ll help people feel heard, supported, and connected—whether it’s their first enquiry or their hundredth visit.
Ready to make someone’s day, every day? Apply now.
Please note:
Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted.
Only shortlisted candidates will be contacted. We sincerely thank you for your interest in working with BallyCara and for taking the time to apply.
