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Customer Service Officer

31/03/2026
30/04/2026
Permanent - Part Time
Scarborough
Call Centre and Customer Service,Community Services and Development

Join a purpose-led team in Scarborough on the Redcliffe Peninsula delivering outstanding customer service that supports healthy, happy living. 

Why BallyCara? 

When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. 

BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. 

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey. 

We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits: 

  • Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.  
  • Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness! 
  • Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance! 
  • Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!  

Job Description

Join BallyCara’s Support at Home team in a unique blended role combining Customer Service (rostering/scheduling) and On Call support—giving you variety, flexibility, and real purpose in your work. 

Why this role stands out 

  • Permanent part-time + hybrid component (office + WFH) 
  • Beautiful Redcliffe Peninsula location 
  • Mix of structured day work + dynamic after-hours support 
  • Play a critical role in keeping care services running 24/7 
  • Be part of a supportive, values-led organisation 

 Customer Service Officer duties include: 

  • Deliver exceptional customer service to clients and staff 
  • Coordinate rosters and schedules to ensure seamless service delivery 
  • Manage shared inboxes and liaise across teams 
  • Problem-solve scheduling challenges and improve efficiencies 
  • Support a smooth, high-quality client experience 

On Call Officer duties include: 

Be the go-to contact after hours—supporting staff and clients when it matters most. 

  • Respond to after-hours calls from clients and staff 
  • Coordinate urgent shift replacements and changes 
  • Provide calm guidance during incidents or disruptions 
  • Update schedules and maintain accurate records 
  • Escalate urgent issues when needed 
  • Deliver clear handovers to the day team 

Typical Schedule: 

Week 1 
Mon–Tues: 10am–2pm (Office) 

Wed–Fri: 5am–7am & 10am–2pm (WFH) 

Week 2 
Mon–Tues: 5am–7am & 10am–2pm (WFH) 

Wed–Fri: 10am–2pm (Office) 

You’ll also cover leave for on-call shifts, including weekends and public holidays. 

Desired Skills and Experience

About you 

You’re organised, calm under pressure, and genuinely care about people with the following attributes:  

  • Strong communication skills 
  • Problem-solving & decision-making ability 
  • Organisation & time management 
  • Empathy and client-focused approach 
  • Resilience in a fast-paced environment 

Highly desirable:  

  • Rostering/scheduling experience 
  • Aged care, home care, or community services experience 
  • Previous on-call experience 

Role Requirements 

  • Satisfactory Police Check (or willingness to obtain) 
  • Right to work in Australia 
  • COVID & Influenza vaccinations highly recommended 

Ready to make a difference?  

If you want a role where no two days are the same and your work truly matters—we’d love to hear from you. 

Please note: 
We are managing this recruitment directly and are not engaging agencies. 

Only shortlisted candidates will be contacted. Thank you for your interest in BallyCara. 

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