When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you.
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
Job Description
About the role
As a Community Workforce Team Leader, you’ll lead and support a team of Support Workers delivering high-quality home care services across the community. You’ll balance people leadership, client relationships, rostering, problem-solving, and quality outcomes—no two days are the same.
This is a hands-on, role suited to someone who enjoys multitasking, resolving issues calmly, and keeping services running smoothly.
What you’ll be doing
Oversee the accurate and compliant management of client files, ensuring all documentation meets CHSP quality and audit requirements.
Coordinate and complete annual client reviews, ensuring individual needs, goals, and care plans are up to date and aligned with program guidelines.
Lead the onboarding process for new CHSP clients, including initial assessments, service setup, and communication with clients, families, and stakeholders.
Lead, support, and guide Support Workers to deliver exceptional care
Manage day-to-day workforce issues, including conflict resolution and service troubleshooting
Work closely with Care Partners and internal teams to meet client needs
Contribute to recruitment, onboarding, performance, and quality outcomes
Use systems confidently to manage records and service delivery
Desired Skills and Experience
What you’ll bring
Experience in a client-facing aged care or community services role
Strong conflict resolution and communication skills
Confidence working in a fast-paced, high-volume, multitasking environment
High level of computer literacy and confidence using systems
A proactive, calm, and people-focused leadership style
Role Requirements
Current driver’s license
Satisfactory police check (or willingness to obtain through BallyCara)
Right to work in Australia
Cert IV or higher in Aged Care or a related field (desirable)
Why BallyCara?
Purpose-driven, not-for-profit organisation
Strong values, supportive leadership, and relationship-focused culture
Opportunity to lead, grow, and make a genuine impact every day
Ready to make a real difference?
Apply today and begin your journey with BallyCara to inspire healthy and happy living.
Please note:
Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted.
Only shortlisted candidates will be contacted. We sincerely thank you for your interest in working with BallyCara and for taking the time to apply.
