BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
Job Description
Make a difference every day with BallyCara
At BallyCara, we’re a not-for-profit organisation committed to inspiring healthy and happy living. With a strong presence across South East Queensland and Melbourne, we support older Australians through HomeCare, Wellness, and tailored community services.
We’re currently seeking a compassionate and organised Customer Service Officer (Scheduling/Rostering) to join our Melbourne team on a contract basis until the end of January 2026. In this pivotal role, you’ll help coordinate care and support services that truly make a difference — ensuring our clients receive the right care at the right time, from the right people.
What You'll Do
Reporting to the Service Scheduling Coordinator, you’ll:
Provide warm, responsive customer service to clients and staff
Manage and maintain efficient staff schedules and rosters
Collaborate across teams and manage shared inboxes
Identify and implement scheduling improvements
Ensure services are delivered with care, respect, and alignment to our SONA® (Happiness) values
Desired Skills and Experience
About You
You're a confident communicator with excellent organisational skills, a proactive mindset, and a genuine passion for supporting others.
You’ll bring:
Experience in scheduling and/or rostering (ideally in Aged Care or HomeCare)
A Certificate III in Business, Administration or Human Services (Diploma highly regarded)
Strong time management and attention to detail
Confidence with IT systems and shared inboxes
A positive, flexible attitude and team spirit
A commitment to enhancing the wellbeing of older people
What You’ll Need
A current National Police Check (or willingness to obtain)
COVID-19 vaccination (minimum 2 doses)
Ready to Apply?
If you're ready to grow your career in a role where your work truly matters, we’d love to hear from you.
Please apply via SEEK with your CV and a short cover letter explaining why BallyCara is the right fit for you.
Interviews will commence as applications are received. Only shortlisted candidates will be contacted.
Join BallyCara and help us create a community where care, happiness, and purpose thrive.
